Le FAQ sono un vero e proprio mix di informazioni. In questa sezione potete trovare risposta a molte delle vostre domande. Selezionate una categoria tra quelle elencate di seguito, poi selezionate una delle FAQ da leggere. Se non riuscite a risolvere dubbi o perplessità, o se semplicemente avete domande da porre che non sono presenti in questa sezione, contattateci.

FAQ: le domande più frequenti

Estimates and special requests

You are a user who wishes to information other than that provided for under the sale terms, including payment methods, request more information about a product, ask for customizations of bedding products for home, request a quote you can contact the customer service department at e-mail: info@shopintuscany.com We are always available and happy to answer any query and search for solutions to meet the needs of each user, company or private.

You are a retailer who would like to start a collaboration with ShopinTuscany contact us explain to us what are your ideas and we will reply you as soon as possible.

Are you a retailer who is interested in a product or series of products to be purchased as a dealer, please contact us we will send you the best deals from the manufacturer.

If your country is not yet included among the destinations provided by our e-commerce ShopinTuscany.com please contact us telling us what products you would like to buy specifying the quantity, the country of destination, the location and address complete, we will send you a quote including shipping and all the information you want to request.

DELIVERY TIME

Step 6 from 6.1 to 6.4 of the general conditions

Please note that all our suppliers are small companies Artisans and products, normally, are manufactured and packaged at the time the order is received, so the delivery time may vary depending on the product and the time of year and the time of processing.

As for our production of Linen delivery times we will be communicated on receipt of the order, as all products are handmade and some items require long processing times for example tablecloths. Please contact us before you order to have accurate information about the product of your interest and we will respond very quickly. info@shopintuscany.com.

PRICES AND DELIVERY

Step 4 from 4.1 to 4.3 of the General Conditions

WARRANTY

Step 8 from 8.1 to 8.12 of the General Conditions

RIGHT OF WITHDRAWAL

Step 9 from 9.1 to 9.13 of the General Conditions

TEARS AND TAMPERING

Point 6.4 of the General Conditions

BILLING

Point 5.4 of the General Conditions

TAXES

Point 4.1 of the General Conditions

COMMUNICATIONS AND COMPLAINTS

Point 12 12.1 / 12.2

RULES 'OF PAYMENT

Step 5 from 5.1 to 5.9 of the General Conditions

GUARANTEES AND PRODUCT SAFETY

Step 8 from 8.1 to 8.12 of the General Conditions

FOR MANUFACTURERS

You are a manufacturer and would like to find a space in our portal, contact us now we will evaluate your request and we will certainly find a satisfactory solution to undergo.